Shipping policy

Processing Time

Orders are typically processed and curated for shipment within 2–5 business days.

 During collection launches, seasonal holidays, or periods of high demand, processing times may be slightly extended to ensure the utmost quality of your items.



International Shipping & Rates

VELORIEN delivers a seamless sensory experience across selected international regions.

  • Standard Insured Shipping: A flat rate of $7.90 USD applies to all orders under $79.00 USD.

  • Complimentary Shipping: Enjoy free standard shipping on all orders of $79.00 USD and above.

Estimated Delivery Times (Following Processing):

  • United States: 7–15 business days

  • Europe: 7–18 business days

  • Asia: 5–12 business days

  • Middle East: 7–18 business days

Please note that delivery windows are estimates and may vary slightly depending on customs clearance and local postal carriers.



Customs & Duties

International customers are responsible for any customs duties, import taxes, or local handling fees required by their country.

VELORIEN is not responsible for customs delays or charges.



Lost Packages

If your package appears lost, please contact:

📧hello@velorien.co

We will work with the carrier to investigate the shipment.