Shipping policy
Processing Time
Orders are typically processed within 2–5 business days.
During launches, holidays, or periods of high demand, processing times may be slightly extended.
International Shipping
VELORIEN currently ships to selected international regions.
Estimated delivery times:
- United States: 7–15 business days
- Europe: 7–18 business days
- Asia: 5–12 business days
- Middle East: 8–20 business days
Delivery times may vary depending on customs and local carriers.
Customs & Duties
International customers are responsible for any customs duties, import taxes, or local handling fees required by their country.
VELORIEN is not responsible for customs delays or charges.
Lost Packages
If your package appears lost, please contact:
We will work with the carrier to investigate the shipment.